I bought a set of soft-sided suitcases with spinner wheels. The first time I used them, one of the wheel mounts broke and was hanging by a screw. I contacted customer service, but they said it wasn't covered under warranty, claiming it was due to rough handling rather than a manufacturing defect. Clearly, this is a faulty product, and the company does not honor their warranty.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...