They gave me the runaround when I inquired on a broken zipper on my carry-on bag. I gave them all the answers they requested and yet they did not get my pics and then suddenly they got them--about 3 weeks later and after I kept sending the pics they needed. Then, they stalled for almost a month before I got the answer that "may be the warranty will not be applied". NEVER AGAIN WILL I TRUST THESE CROOKS--LONDON FOG'S CUSTOMER SERVICE SUCKS! NO RECOURSE ! Gonna find a local repair shop and get professional service.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...