The airlines broke a wheel on my 29” London Fog Sussex 1360 suitcase while on International travel. I contacted London fog leisure luggage by email only to get a response that the email is no longer supported, and to call customer service at the number provided. I attempted to call them and received a voice prompt indicating that customer service is no longer available by phone, and to contact Warranty service on the web site. That proved futile. All I wanted to do was to find the exact size of the wheels and where I could purchase so I could replace them myself. A simple phone call to customer service would have solved the issue & I would have remained a loyal customer. Sorry to be crossing London Fog off my future purchases. Unacceptable poor service coming from a global company. If you are not going to provide anything shy of exemplary service- Get out of the business!! I do not recommend this product.
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The brand relauched in 2007, with a celebrity-fueled advertisering campaign featuring Kevin Bacon, Teri Hatcher, Michael Bolton, Nicolette Sheridan and Cheryl Hines. Other celebirty campaigns include Tony Parker, Eva Longoria, Gisele Bundchen, Christin...