I booked "Londwell, Knightsbridge Luxury Balcony Penthouse" through booking.com in Feb 2026 for a few-days stay in Oct 2026. My credit card was charged shortly after making the booking. Closer to check-in date, I got a message with check-in instructions but with no details on how to pick up the key. But the property was non-responsive on check-in day, and I wasn't able to check-in. Had to scramble last-minute to find alternative accommodations.After calling booking.com, the booking was cancelled as the property did not respond to booking.com either. But it took multiple messages and calls in the next 2 months with booking.com customer service before I finally got back a refund from booking.com.
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