Review Time
I made a reservation for a luxury penthouse through a booking platform for a short stay in October 2026. My credit card was charged shortly after the booking was confirmed. As the check-in date approached, I received a message with check-in instructions but no information on how to collect the key. On the day of check-in, the property did not respond, leaving me unable to enter. I had to urgently search for alternative lodging. After reaching out to the booking platform, my reservation was canceled due to the property's lack of response. However, it took several messages and calls over the next two months with customer service before I finally received a refund.
I booked with “Londwell” on Booking.com, and just like many other guests have reported, I never received any check-in information. The host became completely unreachable, no replies, no valid phone number, and no instructions before arrival.After checking other reviews, it’s clear that multiple guests experienced the same issue, with stays never being provided and Booking.com unable to contact the host. Some reviewers even mentioned that Londwell may have ceased operations months earlier, yet future guests were never warned.In my own case, I also contacted Booking.com for help but received no useful assistance, and the situation caused unnecessary stress before my trip.This listing is extremely unreliable and should not be trusted.
I booked an apartment back in September in London through booking.com. Londwell took payment then last week I received an email saying it had been cancelled with no reason! Booking.com were no help whatsoever only saving grace was our trip isn't till July so we weren't out on the streets! I have tried contacting this company but no joy! My credit card company is now dealing with so fingers crossed I get my money back! Stay away from Londwell they're clearly scammers as I've since noticed the said property is back on booking.com for the same dates for a much higher price! STAY AWAY folks.. Just robbing c××ts!
We booked and paid for accommodation with Londwell. However, we did not receive the access code for the flat and were unable to reach anyone at Landwell. As a result, we had to book alternative accommodation at short notice. We have not yet received a refund. Do not book a flat with Londwell under any circumstances.
I booked an apartment with Londwell through the booking.com website in January 2025. The money was deducted from my credit card immediately with my stay being booked for October 2025. The day before my stay I messaged Londwell regarding the address and key info which had not yet been provided and got no reply. I called them and the number was disconnected. I then messaged booking.com and was advised they would contact Londwell. When I heard nothing further, I rang booking.com and they basically gave me the run around. I made numerous calls and sent a number of emails and messages to booking.com to try and sort something out. The staff were evasive and when I pressed them about a refund if the accommodation was not provided they were even more evasive with 2 staff members at the London Help Centre actually hanging up on me. To cut a long story short, Londwell seem to have gone bust or be a scam and the accommodation was never provided. Booking.com are great when everything is good but when there is a problem they go silent. It would appear from the other reviews in this chain that booking.com were aware of the issue as early as August 2025 and have removed Londwell from their website but they did not advise other booking.com customers like myself who had future bookings with Londwell that there may be an issue. At all times in my discussions with booking.com they simply stated that they would try and contact Londwell despite it seeming that they knew that that was not possible. To add insult to the whole process I was asked by booking.com to review the accommodation even though they knew it was never provided.I was very fortunate to be able to book 3 nights accommodation for a Thursday, Friday and Saturday night directly with the Mercure London Paddington at very short notice and I had a lovely stay there. Well done to the Mercure. I would certainly stay there again.When I returned to Australia I contacted my bank and they have been able to secure a permanent credit back to my credit card account. If you have been caught up in the Londwell issue, having paid by credit card, with accommodation not provided and it is within a certain amount of time from when the accommodation was to be provided, you may be able to lodge a transaction dispute and get your money back. Your bank will have guidelines about credit card transaction disputes and timelines for lodging a dispute. If you can, have a go and you may be successful. Good luck.As for booking.com, they well and truly get thumbs down.
I booked "Londwell, Knightsbridge Luxury Balcony Penthouse" through booking.com in Feb 2026 for a few-days stay in Oct 2026. My credit card was charged shortly after making the booking. Closer to check-in date, I got a message with check-in instructions but with no details on how to pick up the key. But the property was non-responsive on check-in day, and I wasn't able to check-in. Had to scramble last-minute to find alternative accommodations.After calling booking.com, the booking was cancelled as the property did not respond to booking.com either. But it took multiple messages and calls in the next 2 months with booking.com customer service before I finally got back a refund from booking.com.
THIS PLACE IS A SCAM. We paid, got our check-in-email which did not have a code to get in. When we arrived we tried calling, emailing, texting to get a code for hours. We then called booking.com who we originally booked through- they tried contacting for a few hours. Then we got an email from Londwell that they could no longer accommodate us (this was several hours after our check-in time.) THEY WOULD NOT REFUND OUR MONEY. Booking.com tried for a few months to help us get our money returned and Londwell was unresponsive to them as well.
Do not book with them. They are scammers. Booked and paid in advance, received confirmation a week before our due stay in September 2025. Only to arrive on the day to find we couldn't get in. Couldn't ring or contact them. Booking.com adventually got back to us saying the listing had been desisted and they weren't aware of our booking even though fully paid through them and confirmation was given a week before. Offered us a refund and 1 night stay somewhere close by. That never happened. The next email received was saying the booking was cancelled due to invalid credit card, which it wasn't. By this time it was dark we had nowhere to sleep in a country foreign to us. The closest vacancies were $1800AUD for 2 nights. This left us with no money but we had to stay somewhere. Again DO NOT BOOK THIS PLACE
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