As many have already stated - it’s a scam company. What makes it worse is that they advertise on Booking.com, which many consider to be a safe platfrom for booking accommodation. I was also their victim back in May. I booked and paid for an apartment in Canary Wharf for September. Two weeks before the date of arrival they have sent a suspicious message for checking in and I revisited reviews on Booking - there were many 1.0 ones and then I have also headed on here and Trip advisor and saw the exact same. They would cancel on people on the day of arrival and have never made a refund. Then I called Booking customer service (always call a LOCAL number, not an international support) and demanded a free cancellation and they eventually agreed and I’ve gotten a conformation email - that’s the most important step. Then all you have to do is NOT GIVE UP. Also I recommed conducting two proceedings at the same time - one with Booking (for refund because the booking was done through their platform and they are responsible) and the other one with your bank (for chargeback - it’s important to prove that service was never delivered and that you have a FREE cancellation). For me it took month and a half of calls and emails to get at least some compensation from Booking - refund in a form of a bonus that I can use when booking accomodations on their site. And after more than 2 months (on 21st of November) I actually got a full refund on my bank account as well - they managed to get money back through chargeback (I’ve also read that some people got their money within days with this process so I guess it depends on your bank). All in all it was a very happy ending considering I practically got two full refunds, but I’ve been so incredibly stressed back in September before my trip so I can truly understand how anyone reading these reviews feels. So I just wanted to provide at least some comfort - you can get your money back, but it will be a long and exhausting process. Please don’t give up, I cheer for you to get everyting (and more) back! :)
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