I made a reservation for a luxury penthouse through a booking platform for a short stay in October 2026. My credit card was charged shortly after the booking was confirmed. As the check-in date approached, I received a message with check-in instructions but no information on how to collect the key. On the day of check-in, the property did not respond, leaving me unable to enter. I had to urgently search for alternative lodging. After reaching out to the booking platform, my reservation was canceled due to the property's lack of response. However, it took several messages and calls over the next two months with customer service before I finally received a refund.
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