My experience with Long & McQuade was frustrating from start to finish. Their customer service was disorganized, misleading, and frankly unacceptable for a company that presents itself as a leader in musical instruments.I was repeatedly told things were being handled when, in reality, nothing meaningful was happening. Information changed depending on who I spoke to, and explanations I was given turned out to be untrue or wildly inaccurate. Whether through incompetence or indifference, I was misled about what they were actually doing, which wasted my time and eroded any trust I had in the company.What makes this even more frustrating is how unnecessary the experience was. Ordering from Amazon.ca is faster, clearer, and far more transparent. With Amazon, you know exactly what’s happening, when your order is coming, and who is accountable. With Long & McQuade, I got vague answers, poor follow-through, and zero ownership of the problem.If customer service matters to you at all, I would strongly recommend looking elsewhere. In today’s retail environment, there is no excuse for this level of service—and plenty of better, easier alternatives.
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Long & McQuade is Canada`s biggest music store offering a huge selection of musical instruments and music lessons across Canada. Guitars & Drums!
