Review Time
I had a great experience at the L&M Vaudreuil stote in QC. The whole staff was patient, let me do a return and found the piano in the color I was looking for. Jeremy, Benoit and Melkon where all, for different needs very helpful. Great store and awesome service
I had a great experience at the L&M Vaudreuil stote in QC. The whole staff was patient, let me do a return and found the piano in the color I was looking for. Jeremy, Benoit and Melkon where all, for different needs very helpful. Great store and awesome service
L+M is an execellent business and this can be seen in a number of ways. They take back products on 30 days. They let you play the valuable instruments. They bend over backwards in many other ways. We should all support this shop across canada or else we will be in a cesspool of online crap.
i took an old fender acoustic guitar in the store for appraisal. The luthier saw that it was an old fender and just said the old fenders were just cheap japanese. He did not even try to determine anything about the guitar. It is possible that he is right, but I have been playing this guitar for 50 years it is in excellent condition and sounds great.
I was promised trade in credit when I was at the store after giving explicit details to some things I have. LIES, LIES. Luke and management have wasted my time, I was told they take everything, super positive, I went through all my stuff. Spend lots of time waiting…. Now im going to spend 2 grand and all my business elsewhere. This is a joke,..And I hate when drummers pretend to know lots… Luke Cooper has to stop pretending he knows a lot about drums and cymbals when he doesn’t seem to understand his own inventory. Find some new workers. He lost more than 10 grand I would have dropped in the next month at your location. Who am I? I run my own brand and I wouldn't tolerate workers doing this shit. I called him, and still…. He offered me nothing more than a— I’l get back to you.Now im forced to educated the community on long and M until you guys go out of business.
My experience with Long & McQuade was frustrating from start to finish. Their customer service was disorganized, misleading, and frankly unacceptable for a company that presents itself as a leader in musical instruments.I was repeatedly told things were being handled when, in reality, nothing meaningful was happening. Information changed depending on who I spoke to, and explanations I was given turned out to be untrue or wildly inaccurate. Whether through incompetence or indifference, I was misled about what they were actually doing, which wasted my time and eroded any trust I had in the company.What makes this even more frustrating is how unnecessary the experience was. Ordering from Amazon.ca is faster, clearer, and far more transparent. With Amazon, you know exactly what’s happening, when your order is coming, and who is accountable. With Long & McQuade, I got vague answers, poor follow-through, and zero ownership of the problem.If customer service matters to you at all, I would strongly recommend looking elsewhere. In today’s retail environment, there is no excuse for this level of service—and plenty of better, easier alternatives.
Employee told me not to be loud on the drums even though theyre gonna be loud, theyre drums.... I play metal music and I was obviously using the double pedal for blast beats and the worker told me that if I break the kit im gonna have to pay for it and started talking to me like I dont know what Im doing. He told me the lights downstairs are shaking when I play the drums and how the hell does that bother me? If it shakes the lights thats your problem because you put the drums upstairs. Maybe use common sense if the drums are "shaking the lights" and put them downstairs and put the keyboards upstairs. Buddy was giving me a death stare after every hit of a drum and was on the edge of kicking me out. How about you hire people that dont despise genres of music where you have to play fast and hard. I can tell hes into boy band music and im sorry I dont play no 😺 little boots and cats beat.
I love going to long and McQuades the people are friendly but it definitely used to be a lot better. the variety in stores is not the best (I play bass ) I have been looking for an amp head to try out and every store i have been to only has 2 at most.
I was in this store two or three weeks ago. I bought a microphone and received excellent service, which made me feel better. If you enjoy patient service, I recommend asking for Michael Di Monte. He's one of the best in my entire experience in Canada. If you read this message, remember to always do your job very well. You're one of the best. And as if that weren't enough, he showed me products at various price points. Don't forget, it's not just the store; customer service counts too.
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Long & McQuade is Canada`s biggest music store offering a huge selection of musical instruments and music lessons across Canada. Guitars & Drums!
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