I went to Long& McQuade on Chemin Chambly in Longueuil. The service was very poop!!?..... I stood at the counter and there were 3 people standing right in front of me looking at a guitar and not one of them acknowledged me. So I stood there for about a minute and they just kept on looking at the guitar. Even the girl looked straight at me and then turned her head and continued doing what they were doing. So I left and I was there to spend 1000$ on a keyboard. So I went to Steve's music where the service was excellent and I bought the keyboard there.(Yamaha E Psr 473) And they gave me a deal... I also called Long& McQuade to ask what was their Black Friday specials. They told me I had to go online and look. I called at 10:00 a.m. just when they opened. It seemed to me the guy couldn't be bothered to take a look in his system to answer my questions and just pushed me off to go check the website. That is really garbage service if you ask me... Long& McQuade has good instruments and normally have good service. It was 2 times in a row this year that that happened. I have nothing bad to say about Long& McQuade itself as a business, but their service in the Longueuil Chemin Chambly area needs to be better. Hopefully a few bad apples won't spoil the tree.. it's sort of at a point where I don't think I'll go back to Long McQuade in this area because it's frustrating as hell... They need to be trained in better customer service.. although there was one fellow there that held me in the end after I left and came back but it was too late. I was pissed. And what happened
Claim your business profile now and gain access to all features and respond to customer reviews.
Long & McQuade is Canada`s biggest music store offering a huge selection of musical instruments and music lessons across Canada. Guitars & Drums!
