Ordered a bass guitar and amp online. First the amp I ordered was not in stock but thought it would only take a few days to get. Called 4 days after my order was placed and was informed my amp was not coming in until Jan 2025?? The guy on the phone talked me in to buying a different amp they had in stock which was a little more expensive but whatever. My order was shipped next day with FedEx. Tracked my order carefully as I wanted to be home for the delivery. Days went by and everyday it would show my delivery was coming between certain times but nothing ever came. Called L&M and they said to give it another day and see. Called FedEx 3 times and each time they told me my order was on a truck out for delivery. Nothing ever came. Spent 5 days at home waiting and to this day still nothing. Finally got fed up and actually went to the FedEx depot to get answers as L & M was no help. Found out from FedEx my order has been there for 5 days and was in a storage trailer. FedEx then told me they didn't know when they would get to it and didn't know when it would be available for pick or delivery. It has now been a week and I have called L & M and have cancelled my order and they can have it shipped back to them. They didn't help in anyway to get this released nor did they really care. I am going to go spend my 2k elsewhere and probably will never go back to a L&M store and will not recommend them to any of my friends. If I could rate my experience to zero stars I would have.
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Long & McQuade is Canada`s biggest music store offering a huge selection of musical instruments and music lessons across Canada. Guitars & Drums!
