I have the Ray5 10w and 20w lasers. Both lasers stopped working. Contacted customer support and they were very helpful in getting my 20W going again. The 10W is out of warranty but they sent me parts for it (a cable and motherboard). As of now, the laser still is not working, but they are sending a y axis motor and hopefully that will fix the problem of the y axis not moving. The machines are of good quality and the assembly instructions are easy to follow. The laser comes very well packaged. I have had no problems in contacting tech support by email. They responded very quickly and every time. The prices of their lasers really came down since I first bought my 10W three years ago. I purchased the 20W for two hundred dollars less than I paid for my 10W. I hope the lasers last for many years.
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LONGER was established in 2016, focusing on innovation and development in 3D printing and laser engraving technologies. Founded by Dr. Lau and Dr. He, the company aims to break industry monopolies and provide customers with higher quality services and products. By acquiring the British 3D printing pioneer RepRapPro, LONGER rapidly expanded its market share and, in 2018, established its own manufacturing facility that meets ISO9001 standards to ensure high-quality products.
As the business continued to grow, LONGER began preparing to establish global operational centers and after-sales service points in 2019 to enhance customer experience. In 2024, LONGER also set up a customer service team in the Philippines to respond promptly to customer needs. The company holds over 50 domestic and international patents and has published more than 200 papers in academic journals, demonstrating its strong technical capabilities.
LONGER's innovations have garnered recognition from numerous KOLs and assessment agencies, and the brand has amassed hundreds of thousands of followers on social media, becoming a trusted name in the industry. LONGER is committed to continuously breaking technological barriers and enhancing customer satisfaction in the fields of 3D printing and laser engraving.See more