Had a very good experience with longer3d customer support. The 10W laser cutter I received had a cable connection issue, Longer3D customer support was very supportive and responded quickly. I got the part and information needed to replace quickly!
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LONGER was established in 2016, focusing on innovation and development in 3D printing and laser engraving technologies. Founded by Dr. Lau and Dr. He, the company aims to break industry monopolies and provide customers with higher quality services and products. By acquiring the British 3D printing pioneer RepRapPro, LONGER rapidly expanded its market share and, in 2018, established its own manufacturing facility that meets ISO9001 standards to ensure high-quality products.
As the business continued to grow, LONGER began preparing to establish global operational centers and after-sales service points in 2019 to enhance customer experience. In 2024, LONGER also set up a customer service team in the Philippines to respond promptly to customer needs. The company holds over 50 domestic and international patents and has published more than 200 papers in academic journals, demonstrating its strong technical capabilities.
LONGER's innovations have garnered recognition from numerous KOLs and assessment agencies, and the brand has amassed hundreds of thousands of followers on social media, becoming a trusted name in the industry. LONGER is committed to continuously breaking technological barriers and enhancing customer satisfaction in the fields of 3D printing and laser engraving.See more