If I could rate it a ZERO I would!! The service at the Bartlett location was absolutely HORRIBLE! The manager - Pam, blamed me for the fact that I waited over an hour for my food and tried to manipulate my receipt to say that my order didn't go in until 5:30 and the receipt that she reprinted had that I was curbside. I showed my original receipt which clearly indicated that I was there from 5:02 and didn't receive my order until 6:07. I was told that construction on cabinets was happening in the kitchen and they only had one cook. The manager would not listen to me or the other consumer witnesses who informedher that I was the first one there and had been waiting although they received their orders prior to me. I supplied the guest relations with both receipts, a picture of the very overcooked asperagus and all, and didn't receive so much as an apology from the manager. I requested my money back and didn't receive that either! I am beyond disappointed in this restaurant location and will not go back to that location!!What ever happened to customer service???
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LongHorn Steakhouse is an American casual dining restaurant chain that is owned and operated by Darden Restaurants, Inc.,
