I just learned from my partner that her 70-year-old mother has been waiting three weeks for a low-quality, overpriced cooker. They've let her down twice on delivery dates, and now they aren't delivering anything at all. There has been no communication to keep her informed, no apologies, and no compensation for the inconvenience. This situation is incredibly frustrating, and I plan to escalate it further. Completely unprofessional!
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