lookagain.co.uk

3.9
3.9 Based on 81 reviews

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and ...

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Average Rating

3.9

/
5

81 Reviews

5 Star
62%
4 Star
12%
3 Star
1%
2 Star
1%
1 Star
23%

All Reviews

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Review Time

August A.
AVOID AT ALL COSTS!

I just learned from my partner that her 70-year-old mother has been waiting three weeks for a low-quality, overpriced cooker. They've let her down twice on delivery dates, and now they aren't delivering anything at all. There has been no communication to keep her informed, no apologies, and no compensation for the inconvenience. This situation is incredibly frustrating, and I plan to escalate it further. Completely unprofessional!

1
Date of experience: Jan 20, 2026
Percival Powell
AVOID AT ALL COSTS!

I just found out that my partner's 70-year-old mother has been waiting three weeks for a cheap, overpriced cooker. They have missed two delivery dates and are now not delivering anything. There has been no communication to keep her updated, no apologies, and no compensation for the trouble caused. This is extremely frustrating, and I intend to take this matter further. Completely unprofessional!

1
Date of experience: Jan 20, 2026
Berenice
Highly efficient service

I am very satisfied with my experience and purchases. The courier service is consistently on time and the people are very pleasant.

5
Date of experience: Jan 18, 2026
Alexa Harris
Quick delivery and quality products

Prompt delivery and high-quality items.

5
Date of experience: Jan 14, 2026
Maverick
Order arrived faster than expected

My order came sooner than I anticipated, and I am very happy with the item. I appreciate the buy now pay later option, which allows me to avoid interest.

5
Date of experience: Jan 10, 2026
Lord_Logn
Never using this service again

I am very disappointed with this service and will not use them again. An order placed before the Christmas deadline has still not arrived. Multiple attempts to resolve this through customer support resulted in repeated assurances that my order was on the way. Today, I found out my order was canceled due to it being out of stock. Terrible service. Update 16th January: After informing me about the cancellation, they sent the item anyway but then closed my account for 'inactivity,' leaving me unable to process returns or check charges. The phone support is dreadful, keeping me on hold for long periods without resolution. I tried emailing, but after three days, I still haven't received a response. AVOID this service.

1
Date of experience: Jan 08, 2026
Wadsworth Long
Disappointing delivery experience

I ordered next-day delivery for free but did not receive it on time. This is the third time this has happened. Poor customer service.

1
Date of experience: Dec 23, 2025
Beresford Harris
Sofa and delivery experience

The sofa arrived before the expected delivery date, was just as described, and the delivery went smoothly.

5
Date of experience: Dec 19, 2025
Victor B.
Slow service

This service is incredibly slow with everything they do! From delivery, which is among the most expensive, to processing payments. I always pay on time, yet I receive multiple messages claiming I haven't paid. When I follow up, they blame my bank for not processing the payment. They need to improve their efficiency!

3
Date of experience: Dec 13, 2025
lulu220559
Almost perfect, but delivery issues

I would have rated this service five stars, but the delivery company is terrible. Shopping is easy and quick, with great stock availability and checkout options. Dispatch times and updates are excellent until the goods reach the external delivery service, where things quickly go wrong. I wish there were options for a different delivery service.

4
Date of experience: Dec 11, 2025

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Business Details

  • Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.See more

  • language https://www.lookagain.co.uk

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