Before the service I was sent a job sheet with 6 lines on it for different items, (one was an environmental charge of £10, no idea what that is about), one was a wash and vac, one was to refresh the air con, ( I had asked for that) and one was the service.
When I got the car back only the service had been done, and the price of that didn’t match that quoted on the job sheet. The car wasn’t washed, the aircon hadn’t been done.
I was sent a link so I could see the status of the job during the day, this didn’t work and just took me to a page where I could book a service, not that useful really.
I will say both of the staff I spoke to in the service office were really helpful and professional, it’s just the systems and communication that has let Kia Stockport down
Claim your business profile now and gain access to all features and respond to customer reviews.
