Unfortunately, my recent experience has been extremely disappointing.
I placed an order worth over £180 which was sent via Evri. Tracking information stated that the parcel had been delivered and left in a “safe place”. However, when I arrived home, there was no parcel anywhere to be found. I thoroughly checked around my property, with neighbours, and any possible safe locations, but the parcel was simply not there.
This situation is incredibly frustrating, especially given the value of the order. Customers should not have to deal with the stress of missing parcels or rely on unreliable delivery confirmations. I immediately raised a case as soon as I received the delivery confirmation email, but I have not received any response or update since.
For a company that customers trust and spend significant amounts of money with, I would expect far better accountability and customer support when issues like this occur. It should not fall on the customer to chase missing parcels when the courier has failed to deliver correctly.
I would appreciate this matter being investigated properly and resolved as soon as possible, as this experience has significantly damaged my confidence in ordering again in the future.
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