Genuinely the worst scam of a company ever. I purchased an LED nail lamp from them. It arrived faulty. so I returned it and ordered a new one. Not only was the new one faulty, it arrived in clearly used condition, dirty, scratched, missing stickers and protective packaging missing. I returned it, at first they tried to lie to me and tell me they hadn't received it even though i could see by the tracking and the confirmation emails their company sent me that they HAD in fact received it. Now they're telling me they tried to refund me but "clearpay blocked the refund" and there's nothing further they can do. they even had the audacity to wish me " good luck" after keeping my money even though they have in fact confirmed they have my faulty item in their possession. I contacted clearpay who said they havent event received the refund from the merchant. there's nothing showing from their side. Absolute scam and the worst customer service ever. would avoid at all cost. I am £40 out of pocket for a dodgy used item Look Fantastic tried to sell me, and they've kept my return and refused to refund me. 100/10 WOULD NOT RECOMMEND. Begrudging update: after almost a month of fighting with their useless customer service, was finally refunded to my original payment method. Refund came in 24 hours. Absolutely ridiculous scam of a company will never be purchashing from them again!
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