I am completely appalled by the service. After receiving boxes for a couple of years without issue, I now face problems. Although I’ve kept some items in the past, I have recently been wrongly charged for items I did not keep! After the first incident, I started documenting my returns, which thankfully helped. This time, nearly £150 was taken from my account for items I didn’t keep. Customer service is terrible, placing the blame on customers instead of addressing their own issues. This has happened twice in four months, which is unacceptable. Please check your bank statements regularly.
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Lookiero is your online Personal Shopper service with which you receive 5 items selected by your stylist exclusively for you. Order your box, try on the clothes and pay only for what you keep!"
