I am now forced to consider legal action to recover the £176 that was taken from my account for a parcel that was never delivered. Despite my repeated inquiries to the service regarding the status of my parcel over a week, they acknowledged the delay but then incorrectly claimed it had been delivered and withdrew the funds from my account. This was done even though I had not received the package, making the payment unauthorized. Communication with their support team has been frustratingly poor, and the customer service experience has been extremely disappointing. I strongly advise against using their services and sharing your account information.
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Lookiero is your online Personal Shopper service with which you receive 5 items selected by your stylist exclusively for you. Order your box, try on the clothes and pay only for what you keep!"
