Do NOT touch this crowd with a barge-pole!!! Up front, everything seems fine. You sign up. Give their "shopper" some style tips. Then receive your first parcel. Everything is of decent quality, but one has bad stitching on the hem, another doesn't fit, a third just isn't you, and the prices of everything are astronomical compared to what you would ordinarily pay for everyday clothing. So you keep the two items that you like and try to send back the rest.
This is where problem number one is encountered. They use Evri......Oh, f***!! Why does anyone ever use Evri?! There's a reason why they are cheap - they are also rubbish. If I had known before hand that Lookiero used Evri I never would have signed up, but in their T&C's it just says "a courier of their choice". The nearest collection point for me is 90 miles away!
So I email them to explain this and to see if they could either allow me to use another courier, or to arrange for a home collection. And after about 5 emails, only two of which were ever responded to by an actual human, they eventually, and very grudgingly, conceded that they would indeed arrange for home collection. I did warn them that in my experience Evri never collect on time and might need to be chased up, but hey! we all live in hope!
Problem number two. Evri (surprise! surprise!) did not collect the parcel. So back on to the emails I go to let Lookiero know this and to arrange another collection date. Once again many emails are ignored before I finally get a response to them - the response being, these items are now being charged to my account as I have not returned them!
So, if you are willing to accept and pay for everything they pick for you, regardless of quality, price, fit, or style - then go right ahead and use Lookiero. If you might ever want to return something to them - FORGET IT! They don't reply to your emails, they have NO phone number, they use the worst courier company in the world and you'll end up paying eye-wateringly high prices for stuff you can't even wear!!!!
Plus, arranging for a collection from my home address, which THEIR chosen courier does not fulfill, and then charging me for the items that I am attempting to return, is ILLEGAL under UK consumer law!
In case you are wondering about the prices, in total they charged me £260 for 5 items, that's an average of £52 per item - £52 for a cardigan!!! FFS!!!
I wish I had read the reviews of the many others on here who have had similar problems.
AVOID LIKE THE PLAGUE!!!
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Lookiero is your online Personal Shopper service with which you receive 5 items selected by your stylist exclusively for you. Order your box, try on the clothes and pay only for what you keep!"
