Started off well, but quickly became so bad.
At first, the service was good and I was happy with my orders. However, deliveries began arriving very late — sometimes even after the return window had already passed, which made it impossible to send items back on time.
Despite emailing customer service several times, the issues continued. Payments were still being taken even while I was trying to resolve the situation. Over £250 taken from my account even though I sent emails to say the goods had not been delivered in time to return!!!
I eventually cancelled my subscription, but they still sent out another order. I’ve now had to cancel the subscription through my card provider and raise a formal complaint to stop further charges for items I’m not receiving properly.
Very disappointing experience overall.
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Lookiero is your online Personal Shopper service with which you receive 5 items selected by your stylist exclusively for you. Order your box, try on the clothes and pay only for what you keep!"
