Always read the reviews before purchasing anything online.
I had been searching on Loragal for a while and finally decided to order a gold dress for my daughter’s wedding on February 21, 2026. I placed the order on December 25, 2025, and they immediately withdrew $91 from my account. After that, I received no information for a month. On January 21, 2026, I finally received tracking information, and the dress arrived on January 28.
When I opened the package, I was extremely disappointed. The dress was very cheaply made. I ordered a gold dress, but what I received was beige with specks of cheap gold glitter. Honestly, dresses from Shein looked better than that one.
I spent two weeks trying to reach customer service with no success. They made no effort to correct the situation, so I traced the order back through PayPal and filed a complaint. That finally got their attention, and Loragal responded.
I explained how disappointed I was and requested a full refund. After going back and forth for two weeks, they gave me two options:
Keep the dress and receive 40% back ($35), or
Send the dress back at my expense (about $25) and receive a 50% refund ($45).
I chose the first option. Within seconds, a large message popped up saying: CASE CLOSED.
I will never order anything else from them again. They do not stand behind their product, and the dress looked nothing like what they advertised.
In the end, I went to Belk and paid more for a dress, but I was happy with it. Sometimes you truly get what you pay for.
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LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!See more
