I ordered a dress for a special event 16 days before the event. I followed up with them asking where my order was when it was taking longer than normal to arrive. They told me it takes 7-10 business days to process and ship. Approximately 6 days after that communication, they refunded my money. No follow up email, no explanation, and no dress for my special event. Thanks, Lord & Taylor. Appreciate your superb customer service.
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For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store.
Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.See more
