Review Time
Terrible, I ordered a Versace watch (RED COLOR) and received a BLACK color. How can you make that mistake...at such price!!! It did arrive fast, I got charged to return it and now customer service is not answering at all...Terrible
I ordered a dress for a special event 16 days before the event. I followed up with them asking where my order was when it was taking longer than normal to arrive. They told me it takes 7-10 business days to process and ship. Approximately 6 days after that communication, they refunded my money. No follow up email, no explanation, and no dress for my special event. Thanks, Lord & Taylor. Appreciate your superb customer service.
Couldn’t find a Maria La Rosa bag in the khaki shade in stock anywhere that wasn’t either going to be custom made and take weeks, or charge import fees (as the company is Italian). This purse was sourced from some retailer in Spain and it was in stock (the only one), with no crazy extra fees, so I was thrilled. I had been eyeing it for years and seeing it in the flesh, it is beautiful, and I absolutely love it! It unfortunately arrived the day after the event I wanted to wear it to, but I know I will get lots of use out of it across seasons and dressed up or down. It was neat to see Lord and Taylor's new marketplace business model where they retrieved this item from some other retailer. I will purchase from them again. I took one star off because it took 13 days to receive from when I placed the order - it didn't ship from the retailer for like 5-6 days after I ordered. Not terrible, but maybe 10 days delivery from order date would have earned 5 stars from me.
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For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store.
Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.See more
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