I ordered a helmet that looked entirely different from the photos on the website — a clear case of misleading representation. When I reached out to customer support, they admitted the photos were incorrect but only offered a small compensation. I requested a full refund and return shipping coverage due to their error, but they asked me to destroy the helmet and send proof instead. This made the refund process feel unprofessional. Very disappointing experience and poor handling of the return policy. I regret ordering from them and wouldn’t recommend this service.
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LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
