I have never been compelled to write a bad review but in dealing with Lordgun I had to.
I returned two tyres that unfortunately did not fit my bike wheels, they were extremely tight. Fine, I packaged them up in a shipping bag from another cycling complany, in which I received some items, the bag was in perfect condition, other than it had been previously opened. I ensured the bag was taped up extremely well and posted to Irongun. Please bear in mind the tyres had been issued to me in a bag from Lordgun themselves, not boxed up then bagged, just a bag.
Lordgun contacted me to advise the bag had arrived in unsuitable (not damaged) packaging, no mention of damaged tyres and that they would not be accepting my refund and I had to pay them postage to return the tyres back to me (?!).
I have tried now on a few occasions to refute this but they have remained adamant that they will not refund me (they have now forgotten about the demand for me to pay them to post back), even though the tyres are clearly undamaged. The reason being unsuitable packing.
My argument to this is how can anyone be responsible for how your post is handled once in transit?
I have received no photos, nothing. So there is no evidence, just their word.
Having now seen other reviews of this company, I wish I had not purchased from them.
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LordGun is a relatively new Italian based company in the world of 'e-commerce with its roots firmly established in a solid past with a great success in the world of cycling: which results a combination of innovation and experience.
