For many years I have used loreal colour protect conditioner and always loved how wonderful my hair felt. I have shoulder length naturally curly hair that I have coloured to cover my grey. I have always been proud of my hair and received many good comments about it. I recently bought a new bottle of conditioner and noticed that the package was different but didn't think anything of it. As soon as I opened it I noticed a different smell and a different colour. When I applied it I noticed the difference, it didn't seem to wash off properly. As I was drying my hair it wouldn't curl properly and my hair looked awful it was heavy and dirty and greasy and I never have greasy hair and hardly any curl and itchy. I was so upset as I've been using loreal for many years and after spending £6 on a bottle of conditioner I have to throw it away and try to find an alternative.I noticed on the Internet that due to Eu changes they have altered it and many people don't like it. I emailed loreal who replied and said thanks for your interest send details of the product and I will look into it for you. I sent them photos and said would it be at all possible for a refund or at least some vouchers towards something else but they clearly didn't like that and failed to reply. Feeling disappointed and missing my beautiful mane.
Claim your business profile now and gain access to all features and respond to customer reviews.
L'Oréal Paris champions inclusivity and diversity, because we believe everyone is worth it. Discover the best in beauty across hair, skin, makeup and men's
