I used a colour Excellence product which ended up with a very dark effect yet the image was dark blonde. I sent a complaint to L'Oreal as my hairdresser informed me it would cost £120 -£150 to colour correct. L'Oreal is in breach of the Consumer Act 2015 as the product was not fit for purpose and failed in its duty of care to provide an adequate service. They offered £50 only as a goodwill gesture and suggested I use another product by them to correct the colour! How can I trust L'Oreal hair products again?! I have sent 18 messages through Resolver and even speaking to the company they have a 'no name' policy so no Customer Service Manager is accountable. I sent photographic evidence and offered to send remains of the product for scientific investigation to no avail. Shambolic customer service and L'Oreal should be ashamed of itself.
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