I ordered a dress in September, as they claimed it would arrive that week. Fast forward to December, despite my repeated requests for express shipping in a size 10, the dress arrived in a size 12. Now, I have to cover the return shipping costs for an exchange, even though all email correspondence clearly shows my request for a size 10. The service quality has drastically declined since they first started. I own multiple dresses, but I now have no trust in their customer service or their promises. It feels like nothing but deception aimed at making me spend more.
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LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.
