Camera failed just after 18 months. Called customer service tech support. Rep had me go through several steps to ensure it was connected and powered just tell me that it was out of warranty. Why all the steps? I am very displeased that 1 of my 4 cameras has failed just after 18 months. Does this mean that the other 3 will fail soon as well? I have =RING cameras at another property for nearly 10 years now and they all still function well. I figured Lorex was supposed to be better RING and gave it a try. Well, Lorex is apparently not better.I hope that Lorex can provide better support and replace my 18 month old camera. Please train your tech support reps better.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
