Review Time
We are a large business, and our experience with Lorex has been extremely disappointing.
Their support is not professional and does not meet basic expectations for a company selling security systems. There is no proper follow-up process, no accountability, and no clear communication. Support tickets are not handled in a timely manner, and in many cases, there is no follow-up at all — even after multiple attempts to get assistance.
For a company in this industry, the lack of a structured support team is unacceptable. When issues arise, especially with security equipment, businesses need reliable and responsive support. Unfortunately, that is not what Lorex provides.
Based on our experience, I cannot recommend Lorex for any business use.
We are a large business, and our experience with Lorex has been extremely disappointing.Their support is not professional and does not meet basic expectations for a company selling security systems. There is no proper follow-up process, no accountability, and no clear communication. Support tickets are not handled in a timely manner, and in many cases, there is no follow-up at all — even after multiple attempts to get assistance.For a company in this industry, the lack of a structured support team is unacceptable. When issues arise, especially with security equipment, businesses need reliable and responsive support. Unfortunately, that is not what Lorex provides.Based on our experience, I cannot recommend Lorex for any business use.
Absolutely terrible product. I purchased this NVR system in December 2020, and within less than 5 years, it completely stopped working. This is unacceptable for something that is supposed to protect your home and provide reliable security.This system is a complete waste of money. The quality is poor, the durability is a joke, and clearly, it’s not built to last. When you invest in a security system, you expect it to perform when it matters most—not fail and leave you frustrated.Save yourself the headache, stress, and regret. Do NOT buy this system. It might work for a short time, but sooner or later, it will let you down—and you’ll end up wasting your hard-earned money just like I did.
So after trying for several months now to get hold of customer support when I finally did the line was really bad glitchy and very delayed. Apparently this was my fault it was my phone nothing to do with the fact the uk support number goes to the other side of the world. Very unhelpful and still haven’t got the problem sorted.
I have a new Lorex camera. It was up 6 months. The nigh vision stop working. After removing the camera. I found out it was full of water. I pulled the camera apart and it was full of water. Also noticed it had 3 moister packs in the camera. I could not believe it. So I guess Lorex antisap that the camera would leak. Hum!
I purchased a 8 camera and 3TB NVR from Lorex along with a 2 year Extended warranty in May 2022.I called Lorex because one of my 8 camera’s failed and technical support stated I needed a new camera. They told me that I had to pay 100 US dollars for a replacement.I told sales that the failed camera was less than 4 years old and I needed Lorex to give me a better price than 100 dollars , they quoted me a cheaper camera for 89 dollars , but it would be lower quality .I was upset with Lorex because I was expecting a longer life on the cameras.Sales stayed that their price was firm and if I wasn’t happy I could post my review.I told I would definitely post my review , along with pulling out their system and going with a company that takes care of their customers who buy their products
Had i reviewed this shite product ahead of time i would've never purchased. Half the time when i go to open app and see live view it says 'uh oh somethings wrong' Yeah...app is shit. I click on HD and it reverts back to SD. I tried reloading app, useless. This equipment is barely 3 months old.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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