My Lorex NVR 4K security system has been extremely unreliable. It regularly fails to detect people and vehicle movement on my driveway, both at night and now even during daylight hours. These faults are ongoing and unresolved, despite the system still being under warranty until 30 December 2025.I have contacted Lorex numerous times via the app and support channels and have attempted to raise a formal complaint with no success. Most messages go unanswered, and the one support intervention I received did not fix the issues. Reporting faults has now become a daily occurrence.Support for UK customers is particularly poor. I have been unable to reach a UK-based representative and am repeatedly asked to call expensive overseas numbers, which is unreasonable.I have requested a replacement under warranty or a refund if a replacement is not available, but customer support has not responded (again).I would appreciate Lorex finally acknowledging this review and contacting me to resolve these issues.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
