I’ve had a frustrating experience with Lorex’s Pan-Tilt 2K WiFi camera. The camera frequently stops recording its 24-hour footage indefinitely until I manually reboot it. This issue has worsened over time, now happening every few days, which means I have to check the camera each morning and reboot it if it’s stopped recording.On my first call to support, one representative claimed the SD card was full, not realizing that the camera’s looping feature manages storage automatically. On the second call, they want me to do internet connection test. However, on the third call, the support representative insisted that any internet disconnect would cause the camera to stop recording indefinitely until rebooted. This was confusing because the camera stores footage locally on the SD card and shouldn’t depend on internet stability for local recording. Yet the tech support blames :1)upload is only 24-25 Mbps( this is standard upload speed for NYC households)2) your WiFi is not direct source. I use a WiFi 6 router connected the modem thru Ethernet cable. And seem is not direct, it may cause my camera stop recording indefinitely.3) you internet may not be stable, it will cause your camera stop saving footage in your local SD cards.Additionally, I was disappointed by the overall quality of the technical support. It felt like the support staff lacked basic knowledge about how the camera works, which was surprising and frustrating.I feel the tech support team is try their to blame the fault on other things. My guess the excuse they will use is the air quality in NYC cause the cameras stop recoding.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
