Their customer service department is ABSOLUTELY HORRIBLE. Ive spent 4-5 hours on the phone and 7 separate phone calls trying to get ONE POWER ADAPTER replaced. STILL dont have it settled. Customer service departments are the backbone of a company. In this case Lorex is a JELLYFISH… Absolutely infuriating and embarassing. They dont even know the specs of their own equipment to replace one thats CLEARLY faulting with a video for proof. Im beyond fed up with this company.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
