Their reply is obvious canned reply to customer complaints, not one word addressed my problems, the phone number supplies is in Bogota, Columbia.Which would be dealing with the same power less team I already talked to. They made no effort to make up for their mistakes. Don't seem to care what you think after your purchase.Slow response to emails, Customer service is overseasShipment sent to CVS pickup, refused by CVS. Tried contacting Lorex to redirect Shipment and it took days to respond. New shipment from Canada, they refuse to Overnight my shipment. I will have a systems for several week before I can install it, because of missing parts.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
