Update: You will not be able to change your email address after you open an account. I spent an hour on the phone with these gaslighting abusers giving them tons of information they already had on file and more. I would jump through hoop after hoop and they they would create and make up another hoop lying that it was for security reasons. I'm more worried about these f**ked in the head reps then any outside source when it comes to my account/cameras. They will even ask you for info they were already previously given that they already have on file. One of the reasons they definitely do it is to get whatever info out of you that they don't currently have on file for you. Understand that they have no intention of helping you with the reason you called. One time in the entire time I have owned these cameras has someone helped me. That should tell you something all you need to know about what these people are up to. Your only possible protection and recourse is to file a police report and let them know they have all your personal information but refused to help letting law enforcement know they are data mining. I mean look up why most retailers won't sell lorex cameras. When the cameras work and have no issues they are decent. The fatal flaw are the fake tech support reps. The are just regular untrained customer service reps posing as tech support that read poorly from scripts. One out of maybe 15 might be able to help you. Each and every one of them have a different answer for the same issue. I even had one tell me my camera did not have a certain feature I needed turned on. I later found it myself. They are not even knowledgeable about the products the company they work for sells. Like most of the issues my camera has had (3 very common issues at most), I ended up fixing the issues myself with no help from them at all. The reps were rude disrespectful, unprofessional and no clue what they were doing. When one just gives up they just suggest replacing the camera and depending on who you are talking to you could get started on getting a new camera right away or another be really lazy and "escalate" it to another department and have to wait for a someone to call you back about sending out a replacement. I think one time of many someone successfully helped me. Insanely, each and every time you call they will ask you the model number of your camera even though it's right their in front of them on your account but yet they know exactly what you named your camera so they also love to gaslight customers. Another rep claimed I could not change my email address on the lorex app unless I removed my cameras and the list of ridiculous things I have been told by these clueless reps is goes on and on. It's very sad that lorex with their decent cameras are running their company into the ground 99% due to their abysmal fake tech support.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
