Purchased an open box set up from Lorex.com that included the cameras and DVR on 2/3/2023 while we were building our house so that we could easily run the cables during framing. House was finally done enough to hook everything up for the 1st time 3/6/2024. Cameras work great but system states there's no hard drive. Troubleshooted with Lorex customer service and they stated possibly the whole dvr needs replaced but I could try just replacing the hard drive 1st. They would not replace it or stand behind it at all since it's been over a year since purchased. So frustrating that they resell nonworking systems!!!
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
