Tech support who helped was awesome, was fast, knowledgeable, and courteous. Having to disconnect & pull my DVR out of my network rack to get photos of the bottom sticker & QR code & email them in is a terrible way to do password resets. Changing out a DVR on Friday evening, and then having to wait until Monday to call tech support to reset the password is a fail.... If lorex changes to a different brand, gets bought out, etc,will tech support even be available? I feel like this will be the last flir/lorex product I purchase if this is how backwards the devices are engineered.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
