Lorex is an atrocious company, their wireless cameras are sub par. One camera broke (was heating up and hot to touch) two weeks outside of the warranty. The customer service experience was tedious, I had to repeat details multiple times. I was told that since my warranty had just expired I could upgrade and get a new camera. I let them know that this was unacceptable for a year old system that I had sent a significant amount of money on, to which they replied they would look into a one time exception and I would hear back in 24 hours. Fast forward seven days, still no response so I called them back. I had to go through the entire scenario again with the rep (even though I provided a case number) and after 10 minutes, I was told they would not stand behind their product and there was nothing they would do for me. I will now be removing this system and will purchase from a far more reputable provider.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
