Once your monitoring system is discontinued out of their system you will no longer be able to reset your administrator password so basically you are completely locked out. They’re basically trying to force you to purchase a new system even though there’s nothing wrong with your old system. We called customer service twice and the customer service agents are no help. They don’t know anymore than we do about resetting passwords & administration passwords. The only help they give you is that they will send you steps by email that aren’t helpful. Followed all the steps to activate the warranty, filled out the reset password form only to keep getting an error message to log out and log back in each time. Still no help. Don’t buy it unless after five years you want to purchase a whole new system just for simple technical issues.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
