I called customer support several times for help getting my camera system connected to the network. Nobody seems to know what they are doing when asking for help. I contacted customer service on Facebook and they have been no help. The stated they were escalating my ticket number and nobody ever contacted or responded. The customer service is absolutely no help. I have a camera system I bought and can’t use because of their lack of support. UDATE: Lorex has still not responded. No agent has contacted me whatsoever. It appears their responses are automated. Edit: As of Today, Lorex still has not responded or have an agent contact me.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
