Bought Lorex home security cameras for our home 4 years ago. I bought the extended warranty when I purchased them. The DVR went out a couple of days ago. I called the customer service/support today. Spent 2 hours on the phone with the most incompetent person whose english was barely understandable. I had already done the little things that they want to do such unplugging the DVR and resetting the reset button. She wanted to do everything that was not related to the problem. I kept jumping through the hoops that they kept throwing at me to try and get through this and start the process of replacement for a defective device that I had already purchased an extended warranty. She kept refusing to do it until I kept performing more and more things that she kept adding to. After 2 plus hours on the phone, I gave up dealing with her. You can not even get the contact number to their corporate office, it’s the same number as the their customer service. I’m through with Lorex and I will never ever purchase any of their crappy products.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
