I bought Lorex cameras for our business. I contacted Tech Support because the app view on the laptop was tiny. Lorex outsourced their customer/tech service, and it's very hard to understand them. And the tech person gets frustrated because I keep asking them to repeat because Its so hard to UNDERSTAND THEIR ENGLISH with the heavy accents!. Then finally I was able to download the software and needed help to add device to view live camera. I asked the tech support person questions, but no response. The tech person ended our call because tech support hours ended. But there was never any communication from tech support to inform me; she just stopped talking and ended the call. I have NEVER encountered such poor service! Most places would stay on the line to complete the support. Had I know how HORRIBLE support would be, I would NEVER have bought LOREX cameras. Moving forward, I would never buy another Lorex cameras again. HUGE MISTAKE!
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
