AVOID DEALING WITH THEM , NO BODY CARES :1- 11 DAYS AGO On 7th December 2024 , I made an order(ORDER NO:LU5198) of (Lorex 4K 16-Channel (8 Wired 8 Fusion Wi-Fi) 2TB NVR with Smart Deterrence IP Dome Cameras with 2K Pan-Tilt Indoor Camera and 2K Wired Doorbell N4K2SD-84WDK-DP).2- On 9th December, 2024 , I received an email that (Your order is on the way. Track your shipment to see the delivery status. FedEx tracking number: 7.70599E+11) The tracking number incorrect, 3- I had to call Fedex to track my order they confirm: - the correct tracking number is : (770598503571).- the parcel has been labeled by the sender with this tracking number, however, the sender didn’t contact Fedex to pickup the order to deliver it. 4- During the 11 days , I have made so many calls to Lorex customer service , many tickets been raised asking them to :• To send my order ( nothing happened and the order is still just only labelled and waiting for eleven days so one of their team send fedex to come pick up the order.• Or just simply cancel my order and refund my money back.• 5- ANY ONE CAN TRACK MY ORDER(770598503571). THROUGH FEDEX AND SEE THE STATUS11 DAYS NO BODY CARE, NO ORDER BEEN DELIVERED, NO MONEY BEEN REFUNDED THE ORDER STILL WAITING THEIR FOR ONE OF THEM TO CONTACT FEDEX TO COLLECT,AT THE END THEY LEAVE ME WITH ONE OPTION WHICH IS THE COURT.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
