Be careful in purchasing this doorbell, I purchased mine in June, had it installed by an electrician, doorbell suddenly stopped working when it got cold, phoned customer support, followed their instruction to make it work again to no avail, when claim was escalated to replace the doorbell suddenly I am required to acquire a multimeter and use it to show voltage, despite stating that I have no knowledge in basic electricity and no knowledge how to use a multi meter they still required me to do it. Filed a complaint to bbb and consumer affairs Ontario, currently in contact with the media. I will get rid of my 4 lorex security cameras and switch to more known brand with better customer support. Beware of lorex people!! They will take your money then leave you in the dark when you need them to honor the warranty!!!Edit:Lorex reply is again to put the blame to clients instead of taking responsibility, I reiterate that the doorbell was installed by a licensed electrician that I paid. If the voltage was incorrect then why will it work for over 5 months before it stopped working??? there is a lot of reviews online stating the same issue and same lame excuse that Lorex use to not honor the warranty. The only assistance lorex can provide right now is either to honor the warranty or SEND A LOREX TECHNICIAN!! I ALSO CANNOT EMPHASIZE ENOUGH TO NOT TO FORCE YOUR CUSTOMERS DESPITE STATING THAT WE DO NOT HAVE THAT SPECIFIC TOOL AND KNOWLEDGE TO PERFORM DANGEROUS ELECTRICAL DIAGNOSIS THAT SHOULD BE PERFORMED BY A LICENSED PROFESSIONAL!! THAT RESPONSIBILITY IS ON LOREX!!!
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
