Update 12/24/2024: Still haven't heard from the Escalation Team. Partnership Program is just saying the same thing over and over again and refuse to put me through to a Supervisor. We've done many adjustments and the cameras and DVR do not work together. My cameras are useless right now. Follow Up 12/12/24: Scheduled a phone call and the Account Manager never called. I left two voicemails and also emailed. When I called the Lorex Partnership Program again, they said they could not get through to the managers. Now I'm waiting again for an Supervisor. Also, I have 11 cases for the same issue!!!!!! That is because every time I speak to them, they close the case even though there is no resolution!!!!The worst customer service department, IT and Supervisors. Tech was giving me instructions on how to get a camera working properly and her instructions broke a piece of my DVR. Got a warranty one which worked fine for a few months and then it stopped working. Go another warranty DVR and that one didn't work right. Back and forth, deleting, resetting, and numerous other things to make these work and they don't. Now I'm supposed to talk to a higher up tech. Issue is that they aren't available and keep calling me back at the incorrect number that has no service. I've spent hours on the phone with every department and am still having issues with these cameras working correctly. Don't waste your time or money on these products.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
