Unit would not work on delivery, technical would not organise a replacement unit until a long drawn out trouble shooting exercise, 3 weeks on non working brand new unit. Customer service useless with no empathy for the customer.Case number 871467 for Lorex to look into this, which they won't from the past 3 weeks experience.Technical support do not help, say send info my email, then never answer emails and finally send one to say please ring as it will be quicker, when I have been ringing, the operator says I cant help because I am just at the bottom of the chain and cannot find anything out about who is dealing with it.DO NOT purchase from this company, unless you want to part with your money for a useless product and support.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
