lorextechnology.com

2.8
2.8 Based on 201 reviews

Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our cus...

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BC73
This security system just doesn't work

This security system just doesn't work. I've had an 8 camera Lorex DVR system for a few years now and I'm just done. I have had vehicles crash off the road and nearly hit my house right in front of a camera and the only notification I got was coming home to tire tracks across my yard. I've had PROCESSIONS of cars loop around my driveway passing FOUR cameras and received a notification for one of them. Though, the system is apparently sensitive enough that I regularly get notifications of movement when there is absolutely no movement, or a tree limb casts a shadow, headlights sweep across the yard, and when the camera switches between night vision and color. Today my dog escaped my house after I went to work and pulled a trash bag out of a can, shredding the bag and picking thru the trash RIGHT UNDER A CAMERA and I only learned about it when I pulled into my driveway to find a trash pile and a dog that should have been inside.I have contacted customer support before and was advised to reset the unit, which did nothing to help. The DVR function was a selling point for me as I did not want to pay for cloud storage for as long as I own a security system that already cost hundreds of dollars. At this point, I'm ready to switch to a smart system that can tell the difference between a car and a leaf, and doesn't notify me of my own car sitting stationary in my driveway day after day, and if that means paying Nest a monthly fee, I'll do it happily knowing that I have a functional security system.

1
Date of experience: Sep 16, 2024

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Business Details

  • Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.

    Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.

    Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more

  • email feedback@lorextechnology.com
  • call 8884256739
  • language https://www.lorex.com/

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